IT
Service Management
Service-Oriented Architecture Template
Best Practices World Class Enterprises
ITIL and ISO 20000 Compliant
Change Control - Help Desk - Service Requests
Blog - Personal Web Site - Sensitive Information
Your company can't afford to waste any IT infrastructure investment, but you probably can't afford to hire expensive consultants to develop an IT infrastructure to fully support your SOA efforts either. Fortunately, you can now use proven ITSM best practices while developing your own infrastructure. The IT Service Management for SOA is a best practices methodology from Janco Associates that provides predefined standards, policies, and procedures for an enterprise to support its efforts as it begins the implementation of a Service-Orient Architecture.
This is a set of "Best Practices" developed by and or World Class Enterprises. They are proven policies, procedures, and standards which can be implemented in any size of enterprise.
The IT Service Management SOA Policy Template is a 126 page document that contains policies, standards, procedures and metrics that comply with the ITIL Standard. Included in the template are:
- Service Requests Policy
- Service Request Standard
- Help Desk Policy
- Help Desk Standards
- Help Desk Procedures
- Help Desk Service Level Agreement
- Change Control Standard
- Change Control Quality Assurance Standard
- Change Control Management Workbook
- Documentation Standard
- Application Version Control Standard
- Version Control Standard
- Internet, e-Mail and Electronic Communication Policy
- Blog & Personal Web Site Policy
- Travel and Off-Site Meeting
- Sensitive Information Policy
- Sample Service Level Agreement with Metrics
In addition, the ITSM SOA template includes the Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form. The document conforms with ITIL and has been updated to focus on supporting the the development, implementation and operation of a Service-Oriented Architecture.
The template can be purchased by itself or with supporting job descriptions. We do provide an update service for the template as it is modified. You can see a full table of contents and some sample pages by clicking on the link below.
The ITSM Job bundle contains the following 14 job descriptions:
- Director Sarbanes-Oxley Compliance
- Manager Change Control
- Manager Customer Service Center
- Manager Help Desk Support
- Manager Metrics
- Manager Quality Control
- Manager Service Level Reporting
- Manager User Support
- Capacity Planning Supervisor
- Change Control Analyst
- Change Control Supervisor
- Help Desk Analyst
- Metrics Measurement Analyst
- Quality Measurement Analyst
This template comes in Word and PDF Formats. In addition the Silver version include the 14 job descriptions listed above (PDF and Word format) and the Gold version includes the 220 job from our Internet and IT Position descriptions andiGuide.
The template can be purchased by itself or with supporting job descriptions. We do provide an update service for the template as it is modified. You can see a full table of contents and some sample pages by clicking on the link below.
The IT Service Management job descripton bundle contains the following 14 job descriptions:
- Director Sarbanes-Oxley Compliance
- Manager Change Control
- Manager Customer Service Center
- Manager Help Desk Support
- Manager Metrics
- Manager Quality Control
- Manager Service Level Reporting
- Manager User Support
- Capacity Planning Supervisor
- Change Control Analyst
- Change Control Supervisor
- Help Desk Analyst
- Metrics Measurement Analyst
- Quality Measurement Analyst
Service Oriented Architecture News
IT Service Mangement - Change Control
IT Service Management (ITSM) and Service-Oriented Architecture (SOA) have gained great acceptance as the change management discipline has grown over the last several years. The percentage of participants using a structured ..... Janco says that work-at-home strategies for organization may not work as advertized as residential Internet access may not be sufficient. This is true both from a capacity and bandwidth at work at home sites. Often many residential DSL users could ... - more infoitil compliant itsm - soa template released by janco
we would also recommend this pr.com - the it service management template joins the janco's cio and it productivity series of tools and templates which include their popular sarbanes oxley compliance resource kit and disaster recovery ... - more infoitsm - soa template version 3.2 released by janco
janco associates, inc. announced the release of version 3.2 of its it service management service-oriented architecture (soa) policy template. - more infocios cost control
it service management - cost control in order to manage it costs' effectively cios need to review their existing it operations with an eye towards doing more for less. the first areas to review are: utilization (equipment and personnel) ... - more infoITSM - SOA Policy Template
Edition, Silver Edition, Gold Edition, Platinum Edition. ITSM - SOA Template Word, X, X, X, X. ITSM - SOS 14 Job Descriptions, X, X, X. 220 IT and Internet Job Descriptions, X, X. IT & Internet Position Description HandiGuide, X ... in January of 2008 95% of IT professionals had health insurance supplied by their employers while in June 2009 only 88% did. A full historical comparison of trends in benefits is included with the full version of the Janco IT Salary Survey. ... - more infoIT Service Management for SOA
Fortunately, you can now use proven ITSM best practices while developing your own infrastructure. The IT Service Management for SOA is a best practices methodology from Janco Associates that provides predefined standards, policies, ... - more infobusiness plan software - itsm - soa template version 3.2 released ...
itsm - soa template version 3.2 released by janco usprwire (press release), uk - oct 10, 2006 their popular sarbanes oxley compliance resource kit and disaster recovery plan template. the itsm template also contains janco's business and ... - more infoCIO Areas of Interest
Disaster Recovery Planning, Job Descriptions, Salary Survey, Business Continuity, ITSM, SOA, Compliance, SOX, and HIPAA. The Janco News feed is an XML news feed that you can subscribe to and re-publish on your web site or blog. ... - more info