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Blog and Personal Web Site
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Blog Policy, Procedures and Guidelines
With the advent of blogs, there is a need to set rules of the road for the use of blogs by employees, contractors, agents, supplies and others. This 8 page sample blog policy contains specific policy statements on what can and can not be done via blogs. There are 13 specific guidelines defined as specific guidelines for personal web sites and blogs which are on your enterprise's domains and those on are on domains outside of your enterprise's control.
The policy template comes in word format and can easily be modified to meet the specific requirements of any size enterprise.
IT Service Managment - Change Management
The Blog and Personal Web Site policy is also contained in the IT Service Management Policy Template. The IT Service Management Policy Template contains policies, standards, procedures and metrics that comply with the ITIL Standard. Chapters of the template include: |
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- Service Requests Policy
- Service Request Standard
- Help Desk Policy
- Help Desk Standards
- Help Desk Procedures
- Help Desk Service Level Agreement
- Change Control Standard
- Change Control Quality Assurance Standard
- Change Control Management Workbook
- Documentation Standard
- Application Version Control Standard
- Version Control Standard
- Internet, e-Mail and Electronic Communication Policy
- Travel and Off-Site Meeting
- Blogs and personal web sites
In addition, the ITSM template includes the Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form. It conforms with ITIL.
Blog and Personal Web Site News
Google stops supporting older browsers
Google has announced that Google Docs will drop support for Microsoft's nearly nine-year-old Internet Explorer 6 (IE6) browser starting on March 1.
Ironically, if Google had taken its anti-IE6 advice to heart before hackers broke into its corporate network last year, it might not now be mulling whether to abandon the Chinese search market.
"We're going to begin phasing out our support, starting with Google Docs and Google Sites," said the senior product manager for Google Apps, in a Friday entry on the company's enterprise blog . "As a result, you may find that from March 1 key functionality within these products -- as well as new Docs and Sites features -- won't work properly in older browsers." Google Sites is the search engine's free Web hosting service.
Google's new list of supported browsers omits IE6, as well as other older programs, including Mozilla's Firefox 2.0, Apple's Safari 2.0 and Google's own Chrome 3.0. IE6 is by far the oldest browser of the bunch, with an August 2001 debut. In comparison, Firefox 2.0 dates to October 2006, Safari 2.0 to April 2005 and Chrome 3.0 to September 2009.
People running older browsers should upgrade to a newer version, said the Google represenative, who posted links to downloads of IE8, Firefox 3.6, Safari 4.0 and Chrome 4.0. The latter is available in final form only for Windows ; Chrome 4.0 for the Mac is still in beta .
Google's move is only the latest in a year-long string of major Web properties dropping support for IE6 or urging users to ditch it for something newer. The campaign began in February 2009, when Facebook prompted IE6 users to upgrade. It then accelerated last summer when Google's YouTube did the same, as Digg announced it would curtail IE6 support and as a California site builder led nearly 40 Web start-ups to urge their users to dump the browser . An "IE Must Die" petition on Twitter, meanwhile, has accumulated more than 14,000 signatures.
- more infoProductivity improvements are possible
Similar to the explosion in regulations such as Sarbanes-Oxley after Enron, many pundits expect new regulations in light of the financial industry meltdown. And industry experts expect that IT organizations in many government agencies will have to take on the heavy burden of the new regulations that are expected to emerge. Microsoft Windows Server 2008 R2 can help IT departments in public sector organizations meet today's demands for lower TCO, improved security, and delivery of IT services. Companies that want to cut costs, lower complexity, and increase agility need to embrace virtualization in their production environments, and Windows Server 2008 R2 supports high-availability virtual environments.
CIO - Productivity Bundle
Over 220 IT and Internet Job Descriptions, Disaster Recovery Template
IT Service Management Template - Sensitive Information Policy - Salary
Survey - Security Template
The CIO productivity kit standard edition contains:
- Over 220 job descriptions in MS WORD format
- Current IT Salary Survey for US and Canada (by city)
- Disaster Recovery Template which is Sarbanes Oxley compliant
- Security Template which is Sarbanes Oxley and ISO 27000 compliant
- IT Service Management Template (Change Management, Help Desk, and Service Requests)
- Sensitive Information Policy (Protect Credit Card Card and Personal Information)
NASA to redo IT Infrastructure
NASA has issued a final request for proposal for a menu
of information technology services such as e-mail, security management, instant
messaging and mobile communications. Estimates have pegged the work as worth
$2.5 billion.
The project, Agency Consolidated End User Services (ACES), is
designed to consolidate services across NASA into one agencywide solution. The
requirements are currently met through the Outsourcing Desktop Initiative for
NASA, the ODIN contract.
The ACES contract is expected to be biggest of five contracts that NASA plans to issue as part of its Information Technology Infrastructure Integration Program (I3P) acquisition to consolidate the agency's IT and data services.
Market research firm Input puts the total value for the five contracts, based on NASAs draft RFPs, at $4.3 billion. Input said ACES value is $2.5 billion based on information in the draft RFPs.
According to the final RFP, the winning contractor will be responsible for a range of services including:
- E-mail and collaborative calendaring services:
- Active Directory services.
- Security management including IT security, emergency management and preparedness, and data at rest services.
- Software license management: The contractor shall provide a fully managed and supported shared license infrastructure.
- Instant messaging services.
- Mobile communications device services such as cell and smart phones.
Service-Oriented Architecture and IT Service Management Are Keys To Success in the Recovery
SOA and ITSM drive success and productivity
One bad customer experience can cost you that customer for life. Hospitality, travel, retail, healthcare, and financial services are especially prone to losing customers who have a negative experience. It does not take much for a customer to decide that you and your company are not worth his time, effort, or money.
Customers like to feel loved, and they are turned off very quickly when they sense that you do not care about the pain they are feeling. Even if you cannot help them because the situation is beyond your control, acknowledge that you understand both the situation and their frustration.
No
customer wants the person serving her to be distracted or preoccupied. Ever go
to the local mall and try to get help from a teenager focused more on texting
her friends than helping you find what youre looking for? On the other hand,
being too focused can be a bad thing. Have you ever asked an innocent question
out of curiosity and then found yourself stuck for an eternity while a customer
support person hunts endlessly for an answer? This person is likely so focused
on getting the answer that he does not realize that you really do not care that
much about it and would rather not wait for an answer to an inessential
question. Be sure your people understand the degree of focus required for the
job.
Even if the employee has the right skill set and experience, his odds of being successful and remaining on the job are low if his core behaviors and tendencies do not line up with those needed for success in that particular role. This is especially true for customer-facing roles in which your frontline employees act as extensions of your brand and heavily influence the customer experience.
- more infoAttackon Google mail accounts in China
It was reported in
Computerworld that a "highly sophisticated and targeted" attack against
Google's network last month originated in China, and tried to access the Gmail
accounts of Chinese human rights activists.
In a blog post Tuesday, David Drummond, Google's chief legal officer, said that attacks have forced the company to "review the feasibility of our business operations in China." Google, continued Drummond, is "no longer willing to continue censoring our results on Google.cn, and so over the next few weeks we will be discussing with the Chinese government the basis on which we could operate an unfiltered search engine within the law, if at all."
The end result of those discussions, said Drummond, may be that Google shuts down its search engine and close its offices in the People's Republic of China.
"This is a bold and a very difficult move on [Google's] part," said Leslie Harris, the president and CEO of the Center for Democracy & Technology (CDT), a Washington, D.C.-based civil liberties group. "But with the revelations that there have been major cyber attacks aimed at human rights activists, both in China and in the West, it's hard to see how Google could have remained silent."
According to Drummond, Google was one of at least 20 large companies that were targeted by massive attacks in December. In Google's case, the attacks resulted in the theft of some company intellectual property.
- more info