Top 10 Telecommuting Management Best Practices
Covid-19 shutdown has driven most companies to have at home workers drive enterprise operations
At home workers are now the rule of the day. In addition to having policies in place for telecommuters, enterprises need to ensure that what is being done is what should worked on. Customer service is key, at the same time management of human and technical resources should be focused on.
The top 10 telecommuting Best Practices are:
Have a plan for what each telecommuting employee should be working on with a time schedule
- Have a plan for what each telecommuting employee should be working on and time schedule
- Have every employee report to their manager daily, with a brief email that lists his or her achievements, upcoming goals, and any obstacles that may be in the way.
- Have managers focus on removing obstacles and keep telecommuting work force productive.
- Have managers create KPI metrics Capture and communicate status up and down the organization.
- Make sure every manager has at least a weekly, if not daily, video conferences with their team.
- Build team morale and keep people focused on business goals.
- Monitor security and compliance for all access and use of sensitive enterprise information.
- Have the IT help desk focus on telecommuting workforce. Provide tips to the employees on how to manage their clogged Internet connections. For example, ask others on the same Internet connection to pause the movie they’re streaming while video conferencing with others.
- Management team members should engage the teams in discussions about how they will emerge stronger when this incident is over. What can the team do to improve customer satisfaction, the supply chain, order processing, etc.? The current environment has exposed opportunities for improvement. Now is the time to start acting on them.
- C-Level executives should work with their leadership teams and Board of Directors to start shaping a new strategy. There is time to adjust, or redefine, enterprise strategy to emerge stronger during the upcoming recovery.