IT Cost Control - Metrics
IT Service Management
Service Level Agreements
Over 540 Objective Metrics Defined
Measuring Information Technology's Value - Maximizing the Cost Effectiveness of IT and Service Delivery Investment
Delivering quality IT service and measuring IT's performance cost effectively is a difficult and time consuming exercise. Many enterprises believe that they do not have the time, money, or resources to initiate and monitor the necessary processes. However, enterprises cannot determine how much something is worth unless its value can be quantified. It is a necessity of the new economy that every business unit needs to demonstrate its worth while meeting necessary service objectives.
- In many organizations less than 10% of the IT budget is actually spent on initiatives and IT Service Management (ITSM) that bring value to the enterprise.
- It is not a question of how much is invested in computer systems but the effectiveness of the spending and the service levels provided.
- Focusing the ways that IT is measured (Metrics) on an enterprise’s value drivers improves competitiveness.
- ROI/TCO type measurements should not be used in isolation because they ignore elements such as service levels provided, risk and IT capability.
- IT investment must be measured not only at the inception of initiatives but also throughout the project lifecycle and service delivery process.
Cost control tools available in special offer bundles
Controlling costs is a daily struggle. We are the number one provider of cost control tools to help CIO and IT managers to win the battle of the budget. You can start with just the HandiGuide or add Service Level Metrics or even create an organization with job descriptions that are geared towards cost control with a focus on IT Service Management..
Metrics HandiGuide 
- Metrics HandiGuide is over 300 pages, defines 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks. ITIL and ISO 20000 Compliant.
- Update Service Available
IT Cost Control - Standard Edition
- Metrics HandiGuide is over 300 pages, defines 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks. ITIL and ISO 20000 Compliant.
- IT Service Management Policy Template (Word) is an 126 page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form.
- Update Service Available
IT Cost Control - Silver Edition
- Metrics HandiGuide is over 300 pages, defines 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks. ITIL and ISO 20000 Compliant.
- IT Service Management Policy Template (Word) is an 126 page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form.
- Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contain over 70 metrics presented graphically in PDF format.
- Update Service Available
IT Cost Control - Gold Edition
- Metrics HandiGuide is over 300 pages, defines 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks. ITIL and ISO 20000 Compliant.
- IT Service Management Policy Template (Word) is an 126 page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form.
- Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contain over 70 metrics presented graphically in PDF format.
- Metrics, Service Level Agreement (SLA) and Outsourcing Job Description Bundle includes 12 full job descriptions in WORD and PDF formats. They are: VP Administration; VP Strategy and Architecture; Director IT Management and Control; Manager Contracts and Pricing; Manager Controller; Manager Metrics; Manager Outsourcing; Manager Service Level Reporting; Metrics Measurement Analyst; Quality Measurement Analyst; System Administrator Unix; and System Administrator Windows.
- Update Service Available
IT Cost Control - Platinum Edition
- Metrics HandiGuide is over 300 pages, defines 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks. ITIL and ISO 20000 Compliant.
- IT Service Management Policy Template (Word) is an 126 page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form.
- Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contain over 70 metrics presented graphically in PDF format.
- Metrics, Service Level Agreement (SLA) and Outsourcing Job Description Bundle includes 12 full job descriptions in WORD and PDF formats. They are: VP Administration; VP Strategy and Architecture; Director IT Management and Control; Manager Contracts and Pricing; Manager Controller; Manager Metrics; Manager Outsourcing; Manager Service Level Reporting; Metrics Measurement Analyst; Quality Measurement Analyst; System Administrator Unix; and System Administrator Windows.
- IT Job Descriptions (Word) from the IT Position Description HandiGuide (Note: all of the job descriptions from the Metrics, SLA and Outsourcing Job Description Bundle are include with the 220 plus IT Job Descriptions).
- Update Service Available
Information Technology Cost Control
An inordinate amount of IT executive time seems to be expended on measuring and controlling costs rather than focusing resources on IT service and initiatives that will add value to the enterprise, probably because costs are easy to identify and quantify. This is unfortunate as there is a strong correlation between the knowledge growth of an enterprise and its market valuation. It is becoming increasingly important for IT management to ensure that measurement mechanisms are put in place to identify intangible assets such as brand, organization culture, customer loyalty, innovation, knowledge management systems, and the value of staff knowledge.
This set of tools defines the IT infrastructure necessary to provide cost effective IT services. Janco Associates has found that failure to have metrics and service level agreements in place IT organizations are more prone to failure. Metrics are absolutely essential
Metrics for the Internet, Information Technology and Service Management
The Metrics for the Internet and Information Technology HandiGuide is over 300 pages, defines 540 objective metrics, and contains 83 metric reports that show over 240 objective metrics.
The metrics cover all areas of the Internet and Information Technology -- including WIRELESS. In addition, there are industry specific examples for financial services, distribution, manufacturing, education, entertainment, government, hospitality, insurance, medical, real estate and retail.
ITIL and ISO 20000 compliant with a focus on Service Management.
The features of the Metrics Handiguide are:
- Defintion of organizational responsibilities
- Specific metric process, design, and definition of 540 specific objective metrics
- 83 sample metric reports - includes over 240 of 540 objective metrics
- Graphic data presentation rules
- A full metric report package defined - a template you can use right away
- Wireless metrics examples are featured
- Fully Sarbanes-Oxley, HIPAA, ITIL, and ISO compliant
IT Service Management Template
The IT Service Management Policy Template is an 88 page document that contains policies, standards, procedures and metrics. Chapters of the template include: Service Requests Policy; Help Desk Policy; Help Desk Standards; Help Desk Procedures; Help Desk Service Level Agreement; Change Control Standard; Change Control Quality Assurance Standard; Change Control Management Workbook; Documentation Standard; Application Version Control Standard; Version Control Standard; Internet, e-Mail and Electronic Communication Policy; Blog & Personal Web Site Policy; and Travel and Off-Site Meeting Policy.
Service Level Agreement and Metrics
Metrics, Service Level Agreement (SLA) & Outsourcing Job Description Bundle
The Metrics, Service Level Agreement (SLA) & Outsourcing Job Description Bundle contains full multi-page job descriptions in word format for the VP Administration, VP Strategy and Architecture, Director IT Management and Control, Manager Contracts and Pricing, Manager Controller, Manager Metrics, Manager Outsourcing, Manager Service Level Reporting, Metrics Measurement Analyst, Quality Measurement Analyst, System Administrator Unix, and System Administrator Windows.
HandiGuide is a registered trademark of Janco Associates, Inc