IT Performance MetricsKPI Metrics for the Internet, IT, and Service Management

Over 540 Objective Metrics Defined 83 Graphical Metric Reports with over 240 metrics

Compliant with ITIL, ISO 20000, and IT Service Management


Metrics for the Internet, Information Technology, and Service Management Version History - Metrics are key to optimal prodctivity and performance enhancements. Here are updates that we have made to our KPI Metrics HandiGuide.

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Version 6.0

  • Updated to reflect impact of KPI and CSF on metrics for 2020
  • Updated all sample metric charts
  • Added specific KPI metrics for Internet, social networks, and customers
  • Added job description for Manager KPI Metrics
  • Added job description for KPI Analyst

Version 5.0

  • Updated to meet latest compliance requirements
  • Updated for mobility metrics
  • Added social media metrics
  • Added BYOD metrics
  • Added security and compliance metrics

Version 4.0

  • Added section on Outsourcing Metrics
  • Updated style sheet
  • Correct minor errata

Version 3.1

  • Sample reports reviewed and modified to comply with ITIL and IT Service Management
  • Service Management and Help Desk Section Updated to comply with ITIL and IT Service Management
  • Graphics Updated
  • Glossary Updated

Version 3.0

  • Sample reports reviewed and modified to comply with Sarbanes-Oxley
  • Sample reports presented in landscape format
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