| SKU / Product | Price | Order Now |
| R-00108 / IT Service Management for Service Oriented Architecture PDF | $599.00 | |
| IT Service Management for Service Oriented Architecture Template PDF contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, and service requests. Includes 17 full job descriptions, 16 forms, and 7 supporting policies. All come as a single PDF file. | | |
| R-00108-12 / IT Service Management for Service Oriented Architecture PDF 12 months update | $799.00 | |
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| R-00108-24 / IT Service Management for Service Oriented Architecture PDF 24 months update | $999.00 | |
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| R-00110 / IT Service Management SOA - PDF and MS Word | $999.00 | |
| IT Service Management for Service Oriented Architecture Template PDF and MS Word (.docx) contains standards, policies and procedures, metrics, and service level agreements for the help desk, change control, and service requests. Includes 17 full job descriptions, 16 forms, and 7 supporting policies. | | |
| R-00110-12 / IT Service Management SOA - PDF and MS Word with 12 months update service | $1,199.00 | |
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| R-00110-24 / IT Service Management SOA - PDF and MS Word with 24 months update service | $1,399.00 | |
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| R-00111 / IT Service Management SOA - Gold Edition | $1,299.00 | |
| IT Service Management SOA Policy Template - Gold Edition contains the ITSM SOS Template Silver Edition in Word format plus 326 job descriptions (individual Word documents using long file names) that cover the full range of positions within the IT function. The template is ITIL-compliant. | | |
| R-00111-12 / IT Service Management SOA - Gold Edition with 12 months update service | $1,799.00 | |
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| R-00111-24 / IT Service Management SOA - Gold Edition with 24 months update service | $1,999.00 | |
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| R-00114 / IT Service Management SOA - Platinum Edition | $1,999.00 | |
| IT Service Management SOA Policy Template - Platinum Edition contains the ITSM - SOA Template in Word format Gold Edition; and the PDF Version of the Internet and IT Job Description HandiGuide which is over 800 pages in length. | | |
| R-00114-12 / IT Service Management SOA - Platinum Edition with 12 months update service | $2,399.00 | |
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| R-00114-24 / IT Service Management SOA - Platinum Edition with 24 months update service | $2,999.00 | |
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| R-00127 / IT Service Management Policy and Disaster Recovery Template Kit | $999.00 | |
| IT Service Managment Policy and Disaster Recovery Template Kit comes in MS Word format and complies with Sarbanes-Oxley Section 404. ITSM Policies include service requests, help desk, change control, documentation standards, version control, internet user, e-mail, blog and travel / offsite meeting policy templates. | | |
| R-00127-12 / IT Service Management Policy and Disaster Recovery Template Kit with 12 months update service | $1,199.00 | |
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| R-00127-24 / IT Service Management Policy and Disaster Recovery Template Kit with 24 months update service | $1,399.00 | |
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| R-00109 / IT Service Management - Job Descriptions (PDF/Word) | $359.00 | |
| IT Service Management Job Descriptions (PDF/Word) contains 24 full job descriptions that support the ITSM Policy Template. The job descriptions come as PDF files, individual word files that are fully editable, and in ePub format. Included are: Chief Experience Officer, Digital Brand Manager, Director IT Infrastructure, Director Sarbanes-Oxley Compliance; Manager Change Control; Manager Customer Service Center<; Manager Help Desk Support; Manager Metrics; Manager Quality Control; Manager Service Level Reporting; Manager User Support; Capacity Planning Supervisor; Change Control Analyst; Change Control Supervisor; Help Desk Analyst; Key Performance Indicatior Analyst; Metrics Measurement Analys; Quality Measurement Analyst; and more. | | |