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SKU / ProductPriceOrder Now
R-00108 / IT Service Management for Service Oriented Architecture$999.00
IT Service Management for Service Oriented Architecture Template contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, and service requests. Individual policies included are Blog, BYOD, electronic communications, Sensitive information, and Travel and off-site meetings. It also contains a Business and IT Impact Questionnaire, and several electronic forms included. They are: Blog Compliance Agreement; BYOD Access and Use Agreement; Email employee Agreement; Internet Access Request; Internet and Electronic Communications; Internet Use Approval; Sensitive Information Policy Compliance Agreement; WFH and Telecommuting.

Also include in the core template are eight (8) full job description including :Vice President Strategy and Architecture; Director Electronic Commerce; Manager KPI Metrics; Manager Service Level Reporting; Manager User Support; Manager Vendor Management; Metrics Measurement Analyst; and,SEO Specialist.
R-00108-12 / IT Service Management for Service Oriented Architecture with 12 months update$1,099.00
R-00108-24 / IT Service Management for Service Oriented Architecture with 24 months update$1,299.00

R-00110 / IT Service Management SOA - Silver Edition$999.00
IT Service Management Policy Template - Silver Edition contains the ITSM - SOA in Word format plus 21 supporting job descriptions in both Word and PDF format. Included are: Director Sarbanes-Oxley Compliance; Manager Change Control; Manager Customer Service Center; Manager Help Desk Support; Manager Metrics; Manager Quality Control; Manager Service Level Reporting; Manager User Support; Capacity Planning Supervisor; Change Control Analyst; Change Control Supervisor; Help Desk Analyst; Key Performance Indicatior Analyst; Metrics Measurement Analys; Quality Measurement Analyst; and more.
R-00110-12 / IT Service Management SOA - Silver Edition with 12 months update service$1,199.00
R-00110-24 / IT Service Management SOA - Silver Edition with 24 months update service$1,399.00

R-00111 / IT Service Management SOA - Gold Edition$1,299.00
IT Service Management SOA Policy Template - Gold Edition contains the ITSM SOS Template Silver Edition in Word format plus over 300 job descriptions (individual Word documents using long file names) that cover the full range of positions within the IT function. The template is ITIL compliant.
R-00111-12 / IT Service Management SOA - Gold Edition with 12 months update service$1,799.00
R-00111-24 / IT Service Management SOA - Gold Edition with 24 months update service$1,999.00

R-00114 / IT Service Management SOA - Platinum Edition$1,999.00
IT Service Management SOA Policy Template - Platinum Edition contains the ITSM - SOA Template in Word format Gold Edition; and the PDF Version of the Internet and IT Job Description HandiGuide which is over 800 pages in length.
R-00114-12 / IT Service Management SOA - Platinum Edition with 12 months update service$2,399.00
R-00114-24 / IT Service Management SOA - Platinum Edition with 24 months update service$2,999.00

R-00127 / IT Service Management Policy and Disaster Recovery Template Kit$999.00
IT Service Managment Policy and Disaster Recovery Template Kit comes in MS Word format and complies with Sarbanes-Oxley Section 404. ITSM Policies include service requests, help desk, change control, documentation standards, version control, internet user, e-mail, blog and travel / offsite meeting policy templates.
R-00127-12 / IT Service Management Policy and Disaster Recovery Template Kit with 12 months update service$1,199.00
R-00127-24 / IT Service Management Policy and Disaster Recovery Template Kit with 24 months update service$1,399.00

R-00109 / IT Service Management - Job Descriptions (PDF/Word/ePub)$359.00
IT Service Management Job Descriptions (PDF/Word) contains 24 full job descriptions that support the ITSM Policy Template. The job descriptions come as PDF files, individual word files that are fully editable, and in ePub format. Included are: Chief Experience Officer, Digital Brand Manager, Director IT Infrastructure, Director Sarbanes-Oxley Compliance; Manager Change Control; Manager Customer Service Center<; Manager Help Desk Support; Manager Metrics; Manager Quality Control; Manager Service Level Reporting; Manager User Support; Capacity Planning Supervisor; Change Control Analyst; Change Control Supervisor; Help Desk Analyst; Key Performance Indicatior Analyst; Metrics Measurement Analys; Quality Measurement Analyst; and more.
P-SP010 / Disaster Recovery Plan (Business Continuity) Template$799.00
The Disaster Recovery Plan (DRP) is provided in MS WORD, epub, and PDF format. It is a complete DRP and can be used in whole or in part to establish defined responsibilities, actions, and procedures to recover the computer, communication, and network environment in the event of an unexpected and unscheduled interruption. The plan includes 29 electronic forms, a Business Impact Analysis tool, and a DR/BC audit program. Plus 6 key job descriptions - Chief Experience Officer, Chief Compliance Officer, Chief Mobility Officer, Disaster Recovery Planning Manager, Manager Disaster Recovery Planning / Business Continuity Planning, and Pandemic Coordinator.
SUB-033-12 / Update Service - IT Service Management Job Descriptions$159.00
SUB-030-12 / Update Service - IT Service Management 12 months update service$299.00
SUB-030-24 / Update Service - IT Service Management 24 months update service$499.00

SUB-032-12 / Update Service - IT Service Management Policy Template - Silver Edition - 12 months$299.00
SUB-031 / Update Service - IT Service Management Policy Template - Gold Edition - 12 months$699.00
SUB-034 / Update Service - IT Service Management Policy Template - Platinum Edition - 12 months$899.00
SUB-039-12 / Update Service - IT Service Management Policy and Disaster Recovery Template Kit$419.00

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