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P-00872 / Service Level Agreement Policy Template and Sample Metrics (Word/PDF)$299.00
Service Level Agreement Policy Template (Word/PDF) Includes the SLA policy and sample metrics --over 70 metrics presented graphically in PDF format plus a Word Format job description for Directory IT Management and Control.

This policy is also included in the CIO IT Infrastructure Policy Bundle (R-00196) and the CIO IT Infrastructure Policy Premium Bundle (R-00206).

P-00872s / Service Level Agreement Policy Template and Sample Metrics (Word/PDF) Silver Edition$499.00
Service Level Agreement Policy Template - Silver Edition (Word/PDF) Includes the SLA policy and sample metrics --over 70 metrics presented graphically in PDF format. The Silver edition also includes full job desciptions for the following positions: VP Administration; VP Strategy and Architecture; Director IT Management and Control; Manager Contracts and Pricing; Manager Controller; Manager Metrics; Manager Outsourcing; Manager Service Level Reporting; Metrics Measurement Analyst; Quality Measurement Analyst; . System Administrator Unix; and System Administrator Windows
P-SP010 / Disaster Recovery Plan (Business Continuity) Template$799.00
The Disaster Recovery Plan (DRP) is provided in MS WORD, epub, and PDF format. It is a complete DRP and can be used in whole or in part to establish defined responsibilities, actions, and procedures to recover the computer, communication, and network environment in the event of an unexpected and unscheduled interruption. The plan includes 29 electronic forms, a Business Impact Analysis tool, and a DR/BC audit program. Plus 6 key job descriptions - Chief Experience Officer, Chief Compliance Officer, Chief Mobility Officer, Disaster Recovery Planning Manager, Manager Disaster Recovery Planning / Business Continuity Planning, and Pandemic Coordinator.
P-SP111 / Security Manual Template$549.00
The Security Manual Template - Proactive Cyber Security Strategy - is provided in MS WORD, PDF, and ePub formats. Included are 7 job descriptions and 31 ELECTRONIC FORMS that will help you implement the policies and procedures.

BONUS - ISO 28000 Supply Chain Security Audit Program in MS EXCEL and PDF formats.
P-SP020 / Functional Specification Template (Word)$329.00
Functional Specification Template is 66 pages long - The template can be used to create a RFP or RFQ for a vendor or an enterprise internal IT function to define to meet the functional requirements for infrastructure systems within the enterprise.
R-00040 / Metrics, Outsourcing, and Service Level Bundle$1,199.00
Metrics for the Internet, Information Technology, and Service Management is over 300 pages, defines 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks.

Practical Guide for IT Outsourcing is provided in Microsoft WORD format. It is can be used in whole or in part to plan for, negotiate, and manage outsourcing agreements.

Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contain over 70 metrics presented graphically in PDF format.

KPI Metrics, Service Level Agreement (SLA) and Outsourcing Job Description Bundle includes full job descriptions in WORD and PDF formats. Included are: VP Administration, VP Strategy and Architecture, Director IT Management and Contr, Manager Contracts and Pricing, Manager Controller, Manager Metrics,, System Administrator Unix,and System Administrator Windows

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