Metrics Service Management Offering
Metrics Service Management Offering - Cost containment and productivity are keys to the success of every CIO and Information Techology function. In today's busiess environment ROI is king and ways to measure are the key. What good is technology if it is not cost effective and does not provide a competitive edge.
Metrics are necessasry to management and Key Performance Indicators (KPI) are required to show C-Level and operational management that IT is doing its part. .
Once something is measured it changes. What is accomplished both in good and bad ways. The metrics that Janco Associates have created in placed in it Metrics HandiGuide are based on best practices of over three dozen world class organizations.
Order KPI Metrics Download Selected KPI Metrics Pages
KPI Metrics HandiGuide
- Key Performance Indicator (KPI) Metrics HandiGuide is over 300 pages. Work From Home KPIs defined and added to the original
540 objective metrics, and contains 83 Metric reports that
show over 220 objective metrics. An Adobe PDF document with
electronic bookmarks. ITIL and ISO 20000 Compliant.
- Update Service Available
KPI Metrics Service Management - Standard Edition - Cost Control - Productivity Management
- KPI Metrics HandiGuide
- IT Service Management Policy Template (Word) is an 126 page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form.
- Update Service Available
KPI Metrics Service Management Cost Control - Silver Edition
- KPI Metrics HandiGuide
- IT Service Management Policy Template
- Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contain over 70 metrics presented graphically in PDF format.
- Update Service Available
KPI Metrics Service Level Mangement and IT Cost Control - Gold Edition
- KPI Metrics HandiGuide
- IT Service Management Policy Template
- Service Level Agreement Policy Template
- KPI Metrics, Service Level Agreement (SLA) and Outsourcing Job Description Bundle includes 22 full job descriptions in WORD and PDF formats. They are: Chief Data Officer, Chief Experience OLfficer, VP Administration, VP Strategy and Architecture, Digtal Brand Manager, Director IT Management and Control, Manager Contracts and Pricing, Manager Controller, Manager KPI Metrics, Manager Metrics, Manager Outsourcing, Manager Service Level Reporting, Manager Social Networking, Manager Vendor Management, Key Performance Indicator Analyst, Metrics Measurement Analyst, Quality Measurement Analyst, SEO Specialist, System Administrator Linux, System Administrator Unix, System Administrator Windows, and WiFi Network Administrator
- Update Service Available
KPI Metrics IT Service Level Management and IT Cost Control - Platinum Edition
- KPI Metrics HandiGuide
- IT Service Management Policy Template
- Service Level Agreement Policy Template
- Metrics, Service Level Agreement (SLA) and Outsourcing Job Description Bundle
- Internet and IT Job Descriptions as individual files in Word formats. Long file names have been used to make customization easier.
- Latest IT Salary Survey for 73 positions in all major metro areas in the US and Canada.
- Update Service Available
Update Service
The investment that you have made is acquiring this bundle can easly be protected with the the 12 or 24 month update service.
With the update service you will be automatically notified when any of the products that you have ordered are updated. Using your credentials you will be able to down load the update immediately.
