Disaster Recovery and Business Continuity Lessons Learned From Japanese Earthquake

Once a disaster occurs and the DRP and BCP are activated, many risks and exposures are faced -- both operational and systemic. In talking with its clients after the recent earthquake, Janco has compiled a list of lessons learned.

  • The success of the recovery is directly related to the quality of the plan, the training provided, and the testing that has occurred before the disaster occurs.

  • Power failures take down telecommunications - network providers and individual phone batteries require electricity. Circuits will be overload and land lines may take some time to restore. Cell phones cannot work if they cannot be recharged or cell towers are down.

  • Travel and transportation will be restricted - plan for road closures, police blockades, disabled vehicles, limited rental car availability and dwindling fuel supplies. If individuals leave the immediate area they may not be allowed to return.

  • Personnel issues will be your primary concern - plans should take into account employees' personal needs. If the disaster is wide spread then employees are concerned about their families and cannot focus completely of the recovery process.

    • Assume that all the right people will not be there in time to declare the a disaster has occurred nor to begin the recovery process.

    • Everyone will be under stress and tempers will be short - leadership is what will make the recovery successful
  • Assume that no electronic copy of the plan will be available for some time - have an updated paper copy that can be used immediately.

  • Critical facilities should not be located in close proximity. If the primary recovery facility, media, or network are in the same general area they may be affect as well.

  • Resources should be staged in safe areas - switching equipment, generators and fuel tanks should be located above flood levels. In addition the assumption should be made that recovery at the impacted site could take several days if not weeks or months.

  • Data management challenges will arise - backup systems should not require physical connectivity to your infrastructure. When the recovery process begins you need to assume that nothing is working - hardware, software, media, and license keys.

  • Insurance coverage is often inadequate - understand your coverage before disaster strikes, and document activities for adjusters. Also understand that insurance adjuster's primary goal is to limit the liability of the insurance carrier not to fill every one of your enterprise's needs.

    • The authors have been in situations where adjusters "argued" that a piece of equipment was usable and would not approve replacement equipment. In situations like that remember that the objective is to get the business back in an operational more - bite the bullet and do what is necessary to get the business back in operation.

    • Cash is king but document how it is spent. After the fact the proof of expenditures will be needed for reimbursement from the business and with proper documentation from the insurance company.

  • Hardware may be damaged - develop and test a plan for replacing equipment and for disposing of unusable devices. With technology it often is less expensive to replace equipment than to repair. Create a location where damaged equipment is placed and log the reason it is there so that after the fact decisions can be made on what to do with the equipment.

These are just some of the lessons learned. The Disaster Recovery Business Continuity Template has been chosen by over 3,000 enterprises in over 90 countries. It is the industry standard.

Read on  Order DRP  DRP Sample

DRP / BCP Template
Disaster Recovery Business Continuity

Industry standard for Disaster Recovery and Business Continuity. Over 3,000 enterprises world-wide have chosen this tool.

Read on. . .

Security Template
Security Manual Template

The IT Security Manual Template provides all the essential sections of a complete security manual and walks you through the creation of each step.

Read on. . .

IT Job Descriptions
IT Job Descriptions

Job descriptions have been created and just updated for every position from CIO to to Computer Operator

Read on. . .

Cloud Management
Cloud Outsourcing

Cloud Template provides EVERYTHING that is needed to select an outsourcer, enter into an agreement, and manage the relationship

Read on. . .

IT Infrastructure
IT Infrastructure Strategy & Charter

Defining Your Optimal IT Infrastructure is a critical task that can no longer wait with all of the mandated changes and service requirements. .

Read on. . .

Salary Survey
Current IT Salary Survey

The industry standard for IT compensation answers question like - Are you paying too much or too little to your IT staff? Are you earning what you're worth?

Read on. . .

Janco's tools are your solution to improved productivity

Why re-invent the wheel when these tools provide you with the industry standard best practices in a way that can make your standout as a manager and leader who can get things done is quickly and cost effectively.